Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Vox Via ("Company," "we," "us," or "our"), a Wyoming limited liability company with offices at 2333 Brickell Ave D1-159, Miami, FL 33129, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.vox-via.net (the "Site") and when you engage our professional services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you interact with us, including:

  • Contact form submissions: Name, email address, company name, and message content submitted through our contact form (processed via Formspree)
  • Email correspondence: Information you provide when you email us directly at contact@vox-via.net
  • Engagement information: Business details, project requirements, and other information you share during consultations and service engagements

1.2 Information Collected Automatically

When you visit the Site, certain information may be collected automatically through standard web technologies:

  • Log data: IP address, browser type, operating system, referring URL, pages visited, and timestamps (collected by our hosting provider, Cloudflare)
  • Cloudflare analytics: Aggregated, privacy-preserving analytics data including page views, visitor counts, and geographic regions (Cloudflare Web Analytics does not use cookies or track individual users)

1.3 Information We Do Not Collect

We do not collect payment information through the Site. We do not use third-party tracking pixels, retargeting cookies, or advertising networks. We do not sell products directly through the Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and contact form submissions
  • To provide, maintain, and improve our Services
  • To communicate with you regarding service engagements, proposals, and project updates
  • To analyze website usage patterns in aggregate to improve the Site
  • To comply with applicable legal obligations
  • To protect our rights, property, and safety and that of our users

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you voluntarily submit information through our contact form or email us
  • Contractual necessity: When processing is required to perform services you have engaged us to provide
  • Legitimate interest: When processing is necessary for our legitimate business interests, such as improving the Site and responding to inquiries, provided those interests are not overridden by your rights
  • Legal obligation: When processing is required to comply with applicable law

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: We use Formspree to process contact form submissions and Cloudflare for website hosting and security. These providers process data solely on our behalf and are contractually obligated to protect your information
  • Legal requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others
  • Business transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, your information may be transferred as part of that transaction

5. Data Retention

We retain contact form submissions and email correspondence for as long as necessary to respond to your inquiry and for a reasonable period thereafter for record-keeping purposes. Engagement-related data is retained for the duration of the engagement and for a period of seven (7) years thereafter, or as required by applicable law, whichever is longer. Aggregated analytics data that does not identify individuals may be retained indefinitely.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption across all pages, hosting through Cloudflare's secure infrastructure with WAF protection, and limiting access to personal information to personnel who require it for legitimate business purposes. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

7.1 All Users

Regardless of your location, you may:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information, subject to our legal retention obligations
  • Opt out of receiving communications from us (other than transactional communications related to active engagements)

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share your information
  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions
  • Right to Opt Out of Sale: We do not sell personal information. We do not share personal information for cross-context behavioral advertising
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

7.3 Other State Privacy Laws

Residents of Colorado, Connecticut, Virginia, Utah, and other states with consumer privacy legislation may have additional rights under their respective state laws. We will honor verified requests consistent with applicable law. Please contact us with your specific request.

8. Children's Privacy

The Site is not directed to children under the age of 13 (or 16 where applicable), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the applicable age, we will delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.

9. International Data Transfers

The Site is hosted in the United States. If you are accessing the Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using the Site, you consent to the transfer of your information to the United States.

10. Third-Party Links

The Site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Do Not Track Signals

We do not track users across third-party websites and therefore do not respond to Do Not Track (DNT) signals. Our Site does not use third-party tracking technologies that would be affected by DNT signals.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

13. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to submit a data-related request, please contact:

Vox Via
2333 Brickell Ave D1-159
Miami, FL 33129
Email: contact@vox-via.net